- Including an error log with a message to Kilgray Support (firstname.lastname@example.org) may be helpful to resolve an error more quickly. Look for the error log file that coincides with the time the error(s) occurred.
- memoQ error logs can accumulate and take up a great deal of space on one's hard drive! This is especially the case after new versions have been released without adequate testing.
Where can these error logs be found? The locations depend on your operating system version. For information on where to find the relevant memoQ error logs, consult the up-to-date information in the Kilgray knowledgebase here.