Showing posts with label help. Show all posts
Showing posts with label help. Show all posts

Nov 3, 2019

Yahoogroups is dead. Check out groups.io and the migrated memoQ peer support!

A few weeks ago I saw a notice that Yahoo is taking down its old groups facility, which, back in the day, was like a jazzier version of the old listserves. At the beginning of my career as a commercial translator, I found the translation-related groups there to be enormously helpful, and I met many colleagues who were mentors to me and remain friends to this day. Unfortunately, some years ago, Yahoo reorganized the interface of the groups feature so that I often could not figure out how to use it any more, so aside from occasionally peeking at mailed digests of the content in half a dozen groups, I haven't participated actively in many years.

So I really wasn't sad to learn that YahooGroups are about to be axed. However, the need for better organized sites of this kind has hardly gone away. Although for many organizations and interests, Facebook has come to dominate group communications, Facebook sucks like a Kremlin vacuum cleaner from Hell when it comes to managing content for user advice and Help. Even users who are not lazy find it difficult to search for solutions already posted, so one tends to see the same help requests every week, sometimes the same issue more than once in a day. The archives of a good listserve are usually much better sources of help.

So I was pleased to hear that the YahooGroup for memoQ peer-to-peer support had migrated to a new platform at https://groups.io/g/memoQ/. And I hope other good CAT tool support groups do the same (feel free to post any such links in the comments).

Even if Facebook were not the cesspit of fake news, political and social manipulation that threatens the stability of so many countries around the world as well as the physical safety of everyone (live streaming mass slaughter isn't my idea of fun on a Saturday night, but then I am a bit old-fashioned), it is unlikely that it will ever become a good platform for the kind of technical information sharing among professional peers that we need. YahooGroups met that need once, and I think that these new incarnations on Groups.io may do a better job with less (or no?) trashy ad spam.

If you are a memoQ user, I encourage you to join the new group if you were not already on the old YahooGroups platform. (If you were, you have probably already been migrated by the helpful moderators.) Contribute your expertise, and ask the questions that need asking and answering for all of us to move forward with the technical challenges of the tools we use.

Mar 3, 2017

Security threat: SDL CHM Help files!

US Homeland Security deals with many threats in its daily routine: the occasional radical Islamic jihadi, lots of christofascist buddies of Bannon bombing black churches in their dreams and sometimes their neighborhoods, presidential cabinet members and maybe even The Big Orange Man himself trading their daughters, wives and mothers as well as national secrets for hard Russian rubles and caviar-grade hacking, but the greatest threat in some minds are those Help files from SDL. Bad words from bad hombres as we know.


Fortunately, working together with patriotic Americans and wannabe Americans at Microsoft, they have managed to block the pernicious content of those CHM help files in many a colleague's work environment, preventing an unimaginable number of involuntary seductions by The Dark Side.

If you are one of those fortunate people protected from mind-bending propaganda on the MultiTerm Object Model and other elements of The Dark Arts, praise all the gods and sacrifice a black chicken so that your good fortune may continue.

Do not, I repeat DO NOT allow yourselves to be led astray by seemingly innocent computer geeks suggesting that you right-click on the icon of the CHM file, select Properties and then....


... as they say in memoQ (or used to anyway), DO NOT PRESS THIS BUTTON!!!

If you do, there is no telling what sort of Evil may confront your eyes!


Nov 24, 2013

Help!!! online for memoQ


Many are unaware of the fact that the Help files for various memoQ editions are available online in their most current versions. There it is also possible to give feedback on the quality of information, indicating errors found or other shortcomings or letting the team at Kilgray know that a particular explanation was very helpful.


On the whole, Kilgray has excellent documentation, and the Help files are very good compared to what I have seen with other software (in any field), but with the rapid pace of development, it is an enormous challenge to keep the information updated and relevant to the major interest groups using memoQ. So please, if you find problems when accessing the most current help files online, use the link at the top right of the page to call attention to the difficulty. The Support team is very responsive, and this will ensure that the quality of information remains at a level which serves everyone well.

The URL for the latest full help file for memoQ 2013 R2 (including the Project Manager edition) is

http://kilgray.com/memoq/2013R2/help-full-en/index.html in English and

http://kilgray.com/memoq/2013R2/help-full-de/index.html in German.

Currently no help is available in other languages, just the QuickStart (aka "thick start") guide and whatever you find in third-party blogs and other pages in Portuguese, Spanish, French, Russian and other languages.

Dec 12, 2012

Studio Steps: where to find help on SDL Trados Studio

Guest post by Jayne Fox

I’m an avid reader of the Translation Tribulations blog and have enjoyed collaborating with Kevin on projects in the past, so I was delighted when Kevin asked me to help kick off a new series of blog posts on SDL Trados Studio. The series is called Studio Steps and will be published alternately on Translation Tribulations and Between Translations with references to the site with the current post. The aim of the series is to provide translators who use Trados Studio with tips for some of the most common scenarios and trouble spots that they might encounter. To start us off, I’ve put together an overview of where to find help on Trados Studio. This list is by no means exhaustive, so please feel free to add other useful sources of help in the comments below.

SDL resources
SDL Language Technologies Support
Provides support for licensing and installation issues, plus full support for other issues if you have a support contract 

SDL Trados Studio 2011 Documentation
Release notes, Trados Studio help, and help on upgrading from Trados 2007 and SDLX to SDL Trados Studio 2011
Start / All Programs / SDL / SDL Trados Studio 2011 / Documentation /
Release Notes
SDL Trados Studio 2011 Help
SDL Trados Studio 2011 Migration Guide
SDL Trados Studio Quick Start Guides

Introductory guides to:
Project management
TM management
Translating and reviewing documents
Start / All Programs / SDL / SDL Trados Studio 2011 / Documentation / Quick Start Guides / English:
Project Management
TM Management
Translating and Reviewing (also available here)
SDL MultiTerm Documentation
Help on using MultiTerm and converting dictionaries and other termbases into MultiTerm format
Start / All Programs / SDL / SDL MultiTerm 2011 / Documentation /
SDL MultiTerm 2011 Help
SDL MultiTerm 2011 Termbase Creation Guide
SDL Online Help
Online help for SDL Trados Studio and MultiTerm
SDL Knowledge Base
New articles added regularly. Includes tips on licensing and installation and common issues. Subscribe by RSS or follow #sdlkb on Twitter.
http://kb.sdl.com/

Browse the knowledge base for other resources such as FAQs and a glossary
SDL Translation Zone
Links to help on:
Installation and licensing
Logging a support case
SDL Knowledge Base
Online product help
Tips and tricks
Video tutorials
FAQs
http://www.translationzone.com/en/support/

You can browse the Translation Zone for other useful resources and downloads, useful links and the OpenExchange.
Non-technical support: contact SDL

Contact form and live chat for support with purchases, certification and training
SDL Trados YouTube channel
A wide range of help videos
SDL’s Paul Filkin on Twitter
Paul is the Director of Client Communities for SDL Language Technologies.
SDL OpenExchange
Offers useful applications to get more from Studio as well as a number of resources for manuals, guides, AutoSuggest dictionaries, termbases, etc. http://www.sdl.com/openexchange/
SDL QuickStart
SDL new starters forum


Third-party resources & user groups

SDL Trados Studio Manual You can buy this comprehensive manual for Trados Studio 2009 or 2011, written by Mats Linder http://tradosstudiomanual.com/ or
http://www.translationzone.com/en/openexchange/AppDetails.aspx?appid=210
SDL Trados Studio 2009 Handbook (in Polish) By Jerzy Czopik, available by mail order http://proverba.pl/podrecznik-sdl-trados-studio
CATguruEN videos Dominique Pivard’s YouTube videos on Trados Studio http://www.youtube.com/user/CATguruEN/videos?query=Trados+Studio
Yahoo Unofficial SDL Trados Usergroup Yahoo user group http://tech.groups.yahoo.com/group/TW_users/


Blogs
multifarious by Paul Filkin Paul Filkin is the Director of Client Communities for SDL Language Technologies http://multifarious.filkin.com/
Translation Tribulations Blog by Kevin Lossner http://www.translationtribulations.com/search/label/Trados
Between Translations Blog by Jayne Fox http://foxdocs.biz/BetweenTranslations/tag/trados-studio/
Signs & Symptoms of Translation Blog by Emma Goldsmith http://signsandsymptomsoftranslation.com/category/sdl-trados-studio/
My Migration to Trados Studio 2009 Blog by Tuomas Kostiainen about Trados Studio 2009 and 2011 http://tradoshelp.wordpress.com/
Nora Díaz on Translation, Teaching, and Other Stuff Blog by Nora Díaz http://noradiaz.blogspot.co.uk/

*****

About the author: Jayne Fox is a German to English translator for business, technology and health care. Jayne has a background in science, training, technical writing and management and has been translating professionally since 1996. You can contact her through her website and you can follow her on Facebook or Twitter.

 

Jun 25, 2012

Where to go for memoQ help and information

memoQ users have a variety of resources to rely on for help and information for learning and troubleshooting. These include:

Kilgray resources
Support department – support@kilgray.com
User guides - kilgray.com/resource-center/user-guides
Training videos - kilgray.com/resource-center/training-videos
Regularly scheduled live webinars - kilgray.com/news-and-events/webinars
Recorded webinars - kilgray.com/resource-center/recorded-webinars
Trainers list - kilgray.com/resource-center/trainings/trainers 

Third-party resources
Translators Training basics video - translatorstraining.com/mat/presentazioni/Memoq.htm
memoQ Yahoo! group (English) - tech.groups.yahoo.com/group/MemoQ/
memoQ Yahoo! group (German) - de.groups.yahoo.com/group/memoQ_de/
Marek Pawelec’s blog (English & Polish) - wasaty.pl/blog/tag/memoq/
Translation Tribulations blog - translationtribulations.com/search/label/MemoQ
WikiBooks - en.wikibooks.org/wiki/CAT-Tools/MemoQ 

There are also assistance forums on commercial portals and professional association sites. The value of some of these is severely limited by policies affecting user privileges, access and expression.

If there are other worthwhile resources in any language that I've missed, please feel free to add them in the comments.