Showing posts with label Lionbridge. Show all posts
Showing posts with label Lionbridge. Show all posts

Aug 16, 2014

Post-slavery bondage and poverty

Following the news recently, I read with some interest a number of stories involving the latest innovations in the modern chattel labor market. Some corporations now control their labor costs with the use of innovative software which optimizes the labor force to meet the ebb and flow of spot demand at retail locations. What that means is that worker's schedules are adjusted, sometimes on as little as an hour's notice, and after working the night shift, getting off for an hour or two or three to sleep and shower before opening the shop early the next day, these desperate low-wage workers may find that they are sent home after just a few hours of work that morning because not enough customers have showed up.

The effect of this on families and relationships or the complications - the impossibility - of serving multiple massahs should one be unfortunate enough to have two such optimized part-time positions to make ends meet.

"Blessed are the flexible, for they shall not be broken" a youth pastor in my church used to say many years ago. But that was in an era where such things were unheard of, where the expectation of a job was that one could meet life's expenses with it, not be an underutilized but optimized cog in the profit gears that grind out their soylent bulk feed for the global corporate trough. A body just can't bend enough to meet some of today's unreasonable demands by the merchants of greed.


Some of this may sound very familiar to many translators, especially those stuck in the bulk market bog where tools like Across or GeoWorkZ is used with or without the Babeled output of machines to grind and season wordworkers in linguistic sausage production. "Ah!" – you may protest – "But slavelance translators can do their work at home!" as if the digitally sharecropped fields where one need not even be exposed to sunlight on the way to work all day for the sugar in yer tay were any greener....


Historically in oppressed labor markets, companies and those who supported the interests of exploiters at the expense of social stability and healthy markets made good use of "divide and conquer" tactics to pit one group against another and drive wages into the dust on which the desperate choked in an attempt to eat it when bread was too dear. Living in Portugal and having just left a neighborhood with a degree of social misery through economic disadvantage which I simply cannot describe in public with polite language, I have seen some modern variations on this there with skilled college graduates willing to go to extremes for the typical monthly wage of a bit over €400 (with skilled engineers earning a lordly €1500 a month or so, enabling one I know to pass up the opportunity to work for three years in Germany as an indentured servant of Siemens for €800 a month and share a flat with other chattel). I see the stress cracks in spirits pounded relentlessly by those much-loved laws of "supply and demand" and wonder how it is that most have forgotten history and are now doomed to repeat it.

In a recent Twitter dust-up, a number of colleagues who position themselves in well-compensated parts of the translation markets, where there is a continued demand for the kind of quality and service that Linguistic Sausage Producers are unable to deliver or even really comprehend in most cases (and which, alas, too few are able to deliver, though the Dunning-Kruger effect often leads them to think otherwise), argued with a prominent figure in the language service world known for his role as a consultant to commoditizers, as a co-founder of the Common (Non)sense Advisory and more. I found it interesting and disturbing that a man involved with marketing and market development for a bulk processing word shop would make a divisive statement claiming that his partners in the conversation "despise" those with lower rates. Those receiving the slave wages are very conscious of the difficulties of their lives and are often rightly resentful of the arrogant and dismissive way in which some colleagues do go on about the "price dumpers", but in this particular discussion the point was being made that there is more room in the "premium markets" for those with the skills and the business savvy to work them.

I'm not taking a side in that particular argument, nor will I add my voice to the occasional chorus that condemns Renato, who may well have responded too sharply in this case because of the many unwarranted personal attacks directed against him by people who too often fail to understand his world as he appears to fail in understanding theirs. But I have been fortunate to have a few exchanges with him in person and through various online media, and while I disagree on a number of points (possibly a great number, but I really don't know, because we haven't talked enough), I have found him to be one of the most insightful persons with whom I have discussed marketing in my many careers, and the fact that his focus is on linguistic sausage shops and their bulk word paste and redefined "quality" criteria doesn't detract in the least from the many good lessons I have learned from advice he has generously shared in public and private.

On the other hand, I am taking a side on a number of other matters, because I feel it is necessary for the good and profit of all parties who deserve to continue in productive participation in our societies. I think that we need to resist the temptation to suck the black, infected milk of lies from the "free market" advocates of markets which are far less free than claimed and recognize that all boats will not rise with the wave of prosperity unless we do something about patching the holes in many of them. Rather than waste its time canonizing popers who protected child molesters for decades, perhaps the Catholic Church should think about making Henry Ford a saint. Certainly he qualifies better than some of the disreputable characters in the roll of holies.

Mr. Ford is often noted as an innovator of sorts with assembly lines. He came rather late to the game of automobile manufacture, but it's probably fair to say that the automobile industry as we know it today and the prosperity it helped to create for generations is due to this great man and innovator. But what, in fact, was his greatest innovation. His assembly lines produced cars at a lower cost than ever before! Surely that, and in school I think this is what I was told. But I think that is not it. Mr. Ford had the radical idea that the workers in his factory should be able to buy the cars they produce. And they bought them not because the cars were suddenly cheap enough that a worker in an automobile factory could afford them. They were not. Unless that worker happened to be building cars in Mr. Ford's factory. The rest is history as they say.

Today the largest retailer in the world, Walmart, has many of its (low wage) workers subsidized by public benefits to be able to afford to shop for the cheap goods in their stores. McDonalds I'm told even has a hotline to advise its workers on how to get food stamps and other necessaries to support lives that are not sustainable through their employment. And at Lionbridge, TransPerfect, thebigword, Moravia, Kern and others....

Yes, there is a premium market of which many of the linguistic sausage pundits in the MpT world are often largely unaware, though, as colleague Kevin Hendzel has pointed out for years, it comprises many billions of dollars, euros, zlotys, etc. of business ripe for the taking by those who can meet the market criteria. All the disputes and denials on that subject are either deliberate deceptions on the part of corporate-side exploiters or simple lack of insight or of information by others. But in parallel there is that other universe of "commodity" language service which some are best suited to serve. There is no shame in that, because these words are often needed just as much or more than those in the world of high-end language service, and the waters are indeed rising swiftly with globalization there for all The Big Wave itself might have failed. But those hoping to profit from what the profiteers often refer to as the tsunami of information would do well to remember the example of Henry Ford if they want to escape being left broken on the beach one day when the tide recedes. Fairness pays and bread cast upon the waters is indeed found again, multiplied.

Nov 2, 2010

Dancing in the lion's den

By now I suppose most of us have read or heard about the arrogance of Lionbridge and its Vice President of World Wide Vendor & Supply Chain Management, Didier Hélin, whose name appeared at the bottom of a ransom note sent to the company's "partners", which demanded a 5% cut in fees for future work. Though there is no hard evidence presently available to confirm rumors that the company is in the process of merging with a well-know organized crime family as a means of improving its organizational discipline, this letter does at least indicate that the extortionist traditions of such families are not unappreciated by senior management at the Big L.

I must admit to feeling a bit left out, not having received an invitation to the discount party. In this Age of AIDS, I am a bit careful in the choice of my associates, and I never felt the urge to catch what Lionbridge has been so generously passing around in our professional circles, though I've seen the drill with similar organizations. Nonetheless, the wealth of responses to the company's initiative to increase the bottom line by flogging the bottoms of its vendors harder has been commented upon widely in our circles. Interesting reading can be found
and many other places. The response triggered by Mr. Hélin's brilliant missive has led to the coining of a lovely new word, crowdscorning, which is sort of like the shunning practiced by the Mennonites in my old home in Scio, Oregon (population less than I could pack in my house for a party if we're all really good friends) and elsewhere but which has the scope one would expect in this global age. I expect Didier Hélin will become the new poster child for No Peanuts, and he and other Lionbridge executives will be greeted eagerly at industry events by others hoping to learn what other measures are required by a company that claims to have achieved record profits recently.
    None of this is new, really. Those accustomed to dealing with the supply chain etiquette of many large companies will recognize the uncouth, predatory practices that are encouraged in this environment. That is perhaps not universally the case, but it is close enough to universal that it is a good working premise when dealing with organizations like the top volume LSPs. You might as well dance in the lion's den, but don't count on coming out of it as well as Daniel.

    My experiences in dealing with LSPs are largely positive. In thousands of interactions over the past decade, I can probably still count the issues of concern on my fingers and have a good number left over. This is in part due to careful screening of my agency partners, a selection process which includes a very conscious preference for smaller, specialized agencies or at least SMEs with a very personal touch. They don't spam me with cattle call project "inquiries" sent to hundreds of translators, they don't play twist-my-arm-to-save-a-penny games, but they do work with me rather often as real partners to get jobs done, deliver some real value and retain our dignity while we do it. These are the LSPs who deserve our best efforts and support. For all the talk of "consolidation" as the big fish try to swallow each other and encourage the little ones to feed on their excrement, I believe that disciplined, well-focused small LSPs have a bright future. For all the mindless babble about our collective future as post-editors of MT-spew, I know that there will always be room at the top for real translators and LSPs able to do real, crafted translations for a clientele that not only cares about quality but needs it as well.

    Addendum 2010-11-17: Thanks to Kirti Vashee for tweeting this bit of news from today's Wall Street Journal online:
    Lionbridge Technologies Inc. topped the list of Biggest Percentage Price Decliners among common stocks on the Nasdaq Stock Market.
    Looks like shareholders know value when they see it ;-)