Apr 26, 2019

The Kindness of Strangers and Friends

This day was one of tired celebration. I'm in Lisbon, exhausted and relieved at getting my Portuguese visa renewed after months of over-the-top stress about the difficulties of scheduling a renewal interview in a system badly cracked under strains from international politics of recent years. I used to walk in to an office of Serviço de Estrangeiros e Fronteiras (SEF) and there would be almost nobody there, and business was settled quickly. Now, even when I tried to book an appointment (walking in is no longer allowed) six weeks in advance, I was given a date for a renewal interview that was three and a half months after my visa would expire. Only by great good luck did I get an earlier date when somebody canceled and my lady called the immigration offices at just the right moment.


I went out to a local restaurant near our Benfica apartment to celebrate alone; the dinner of monkfish and shrimp rice was perfect with a vinho verde tinto.

As I ate, I read various articles on my ever-present iPhone; one - "Helping Others Become Bilingual" in Psychology Today - spoke in particular to my present experience of life and things that have moved me so often in the past six years as I learned a new language and sometimes struggled more than a little to find my way in a new culture I may never understand entirely. The article is basically about kindness.

Kindness is what brought me to Portugal. It is, of course, not a patented property of the country and culture, though I have encountered more of it here than anywhere else, and I believe that there are some cultural factors which cultivate it more than in some other places. The kindness I have experienced in nearly every country, sometimes momentary, sometimes sustained over decades, is the mortar which holds together the foundation of most of what has been good in my life, and some significant part of that has been linguistic kindness in a large part. When I was an exchange student in the Saarland many years ago, I was welcomed into homes of people who spoke a dialect I found baffling, and they kindly tolerated my lack of understanding, never ostracized nor criticized me and patiently translated bits like "Hoscht gess?" into more familiar forms like "Hast du gegessen?". As a consequence, the many dialects of the Saarland and Rhine-Palatinate region of Germany will always have a special place in my heart.

Poland taught me that the language of kindness need not be verbal. I was buying bread one morning while attending a professional conference, and I had tied my young wire-haired vizsla Jambor to a metal chair outside the bakery. The air brakes of a bus frightened him, and he took off running across a busy street. I screamed No!!! and ran after him into the street, falling full length in front of a car which stopped just in time not to kill me. I ran after my dog and he raced down the sidewalk opposite; after several hundred meters some pedestrians managed to stop him before he ran out into a busy intersection, where he might very well have been killed. I held my young dog, shaking and crying, wondering how it was that we were still alive. The voices around me were comforting, but I understood nothing; I just shook until an old man quietly put his arm over my shoulder, and I could breathe again. I returned to the bakery with the bent and broken chair, expecting to be screamed at for the destruction, but the owner of the shop invited me and my dogs (Ajax, my Drahthaar, was also with me and also managed not to get killed as he followed me on the run) inside and gave me tea, telling me not to worry.

The Dutch are known for being brusque and rude, but in that crudest of cultures I have experienced kindnesses I can never describe without tears and memories of clients who have become friends who will never be forgotten wherever they go.

Such stories are everywhere, and I suspect nearly everyone, anywhere, has at least a few. Bilinguals surely have some, more like a lot, of kindnesses shown when they stumbled and fell over new or rusty tongues. Today again I had my share, in the SEF interview where I proudly mangled the Portuguese language with a patient immigration clerk, at dinner tonight as the waiter kindly confirmed my dessert order while teaching me the correct way to pronounce the fruit I wanted and many times in between.

My six years have, I think, given me some insight into what it might be like for some of the many refugees and immigrants in this world as they struggle to come to terms with new languages and cultures, often without the financial and other material resources I have and with backgrounds and skin colors that might inspire less sympathy than mine usually do. When I think life in my wonderful country of choice can be hard at times I feel shame when I remember how much harder some things are for so many others.

I spent time living in a very poor neighborhood of Évora, because I wanted to get away from all the educated Portuguese who would immediately switch to English with me. The Psychology Today article brought back many memories of that time and the extraordinary kindness of the people who, upon being told that I was not returning to the country of my birth, but instead intended to make theirs my home, welcomed me and patiently taught me new words and lavished me with kindnesses of every degree on my many walk with the dogs through their streets. The local grocery workers even took extra time to show me local foods and teach me to pronounce all the things I pointed to buy.

My goodnight graphic
I am not always kind in return, not even with those who are kindest to me, and that is simply wrong. My beautiful doutora spoke the most miserable English when we met, and I was grateful for her patient communication and complete acceptance of my complex and usually difficult self, but now that she has achieved an English fluency that would make her a good international lecturer I unkindly nitpick her word choices and burst with impatience and yet another fucked-up participle that anyone would understand anyway with no trouble. And I fail to give credit most of the time when I steal her original perversions of English and pass them off as my own linguistic creativity with the applause of my professional peers. Yes, I am a plagiarist of sorts, probably, and an ingrate in any case.

Of course, I have professional justifications for being a linguistic asshole; I feel - probably rightly so - that my strict separation of languages I use is necessary to keep my edge as a writer and translator and not fall into the incompetent muck that is the medium of the bulk market translation service bog. I cringe when I see the actual incompetence of some language professionals who are not quite Dunning-Kruger cases but are at least not in the fraction of the top percent that so many of my friends inhabit. But I'm getting that all wrong in most respects. As some others do too.

Michael Moore made the point well in his autobiography when he wrote of his time with writer Kurt Vonnegut in that great man's last year. Kurt said that his son Mark had figured out the meaning of life for him, with all its senselessness and pain. "We're here to help each other get through this thing, whatever it is." That's about right.

Apr 12, 2019

memoQ LiveDocs: What Good Is It, Anyway? (webinar, 23 April 2019)


I'll be presenting a free webinar on the uses, advantages, and quirks of memoQ's often underestimated and misunderstood LiveDocs module: everything you always needed to know about its features and corpora but never thought to ask.

When? On 23 April 2019 at 3:00 PM Lisbon time (4:00 PM Central European Time, 7:00 AM Pacific Standard Time); webinar attendance is free, but advance registration is required. The URL to register is:


After registering, you will receive a confirmation e-mail containing information about joining the presentation.

Particular questions regarding the subject matter or challenges you face with it are welcome in advance via e-mail, LinkedIn or other social media contact. I'll try to incorporate these in the presentation.

Accessing full bilingual document context in an alignment in LiveDocs from the memoQ Concordance

Mar 15, 2019

Interview with an Across user

After some recent controversies on social media concerning the experience of bearing... uh, working with Across and the sort of translators who wax enthusiastic about the platform, I thought it an appropriate time to take another look at this premium tool and what it offers to premium translators. So I asked around to see who had experience and was directed to Ima Newbie, CEO of Redlight Translations LEC.

TT: Thank you for joining me this afternoon, Ima. How are things going for you?

IN: Just great! Lotsa runnin' on the wheel, keepin' fit! My coach says I've got a winning attitude and if I drop my rates and maybe my pants some more, soon I'll be too busy to sit down!

TT: Let's talk about translation tools. You use Across, don't you?

IN: Oh yes I do, and it's wonderful! So much work out there, and rates so much better than I deserve! I am truly grateful for the opportunities it gives me.

TT: Really??? That's not what I hear from others.

IN: Oh, well, don't listen to those arrogant ivory tower assholes with their elitist attitudes about work and all their bragging. They just don't understand. It's about freedom. And work. And freedom to work. And work that makes you free!

TT: Yes, don't you love the smell of freedom in the morning? I know I do. So how did you get here?

IN: Same as it ever was, really. I sent out thousands of CVs, translated for free without borders, even did some great stuff for ProZ to help spread the word for Robert Mugabe at One World University in Mozambique, dropped my rates so far I was paying to translate, but nothing helped. All the agencies wanted was linguistic skills and subject matter experience. And then I found my InstaGuru and Enlightenment  and the key to unlock my success!

TT: How's that?

IN: Well I met this guy on LinkedIn who told me that CAT tools aren't for dogs and that each species must seek its ecological niche in servitude. That was really profound. He woke me up to smell the cherry blossoms, and I realized where to go!

TT: Where?

IN: To Hell, of course, but not by the highway. Everybody does that. It's the easy way. But you know what they say, "No pain, no gain!" And the pain of bearing Across really nails it for me and ensures that I'll be saved the trouble of competing on the basis of skills and knowledge I don't have.

TT: Sort of salvation through damnation, I suppose?

IN: Exactly! No more elitist bullshit from those who have it easy after decades of perfecting their knowledge and technique and learning to optimize productivity with a fine-tuned balance of appropriate technologies for the task. That's so Victorian. I'm a modern kinda guy, and I'm gonna party like it's 1934!

TT: Uh... I hate to tell you, but it's 2019.

IN: Same thing! Just ask the experts! Donald Trump! Viktor Orban! Jair Bolsonaro! Stalin! Uh, I mean Putin. All this cosmopolitan propaganda has clouded your mind. Real men get really productive and maximize their freedom through work entirely controlled by real or virtual barbed wire fences and helpful guidance from guard towers to watch over us and keep us safe from the corrupting influence of rational thought or software inspired by such thought. Working for my masters with Across, I no longer have to worry about managing all my reference resources and data. I don't have any of that  it's all on massa's server. This gives me the freedom to exercise and stay fit on the work wheel.

TT: What was that? You are mumbling. What's that stuffed in your cheeks? 

IN: Chicken feed. Want some?

TT: No thanks.

IN: How about some peanuts instead?

TT: Uh, no. Let's get back to the topic. Why Across? Why not memoQ? Or OmegaT? Or Wordfast, for example.

IN: Oh, anyone can use that stuff! It doesn't take any patience, and it leaves clients with too many choices.

TT: I don't understand the problem. What's bad about choices? 

IN: Well, you see, working with Across, the job is in the bag, so to speak. Nobody else wants it, and the companies that rely on Across servers for their translation management are grateful to find anyone who will put up with the abuse. So all that elitist nonsense like qualifications doesn't really matter. It's a win-win situation!

TT: I've got a feeling that someone is losing something....

IN: Yeah, all those ivory tower translators spoiled for work because they can take their pick and use tools that enable them to take on nearly any technical challenge in translation and collaborate easily with colleagues when they need to based on the principles of tool interoperability. Those losers always have to think of what to do next. Not me. Across has no interoperability. It's where translation data goes to die, like a virtual Auschwitz. And that's great. I don't have to think about all that complicated stuff, just do what I'm told and enjoy the freedom of my work free from planning and full of gain from pain.    

TT: OK, I've got just one more question....

IN: Sorry, I'm out of time. Daylight come and me wanna go home.